At Pitambari Store Exclusives we believe in keeping our customers always happy. Our return policies are created with you in mind and ensure that you are satisfied every step of the way. However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.
To return any product
After purchase that product will not be refundable. But in some cases like manufacturing defect or damage, wrong product, just email us at email@example.com or call us at 9721333376, 7800666676 with your order no. and product details.
Please note that a refund will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.
After we receive the product back at our warehouse we will initiate the refund of your money within 3 business days. The money will be credited back to you as per your bank guidelines.
After you have made the payment we will try to send the product/s to you as soon as possible. If courier service is available, then we will do the job immediately. So, if you want to cancel your order then email us at firstname.lastname@example.org or call us at 9721333376, 7800666676 as soon as possible, otherwise we have nothing to do.
If your Order is eligible for cancellation and is cancelled, you will receive the total amount paid by you less cancellation charges of 7%. The balance amount shall be refunded in the same mode as your mode of payment i.e. if you paid by a credit card, the money will be refunded to the same credit card. The refund shall take 7 to 10 working days to process depending on our payment gateway.
We bring our customers only the latest and most exclusive products, which is why our customers love us. In fact most of our handloom products take 15-20 days to make one piece and the production of these unique-- one of a kind pieces, is limited due to various reasons. Though we continuously aim at delivering the chosen products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions. We also offer a compensation by way of store credit depending upon the order value and delay in communication.