Return & Exchange Policy

At Pitambari Store Exclusives we believe in keeping our customers always happy. Our return policies are created with you in mind and ensure that you are satisfied every step of the way. However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.


Guidelines on Returns

To return any product

  1. Always email us first if you have a problem on info@pitambaristore.com
  2. Always be sure to report your problem within 24 hours of receiving the item in question
  3. Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
  4. Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
  5. Always return your items using registered airmail / courier as advised in our return authorization mail.
  6. Any shipping costs of sending back to us are the responsibility of the customer.
  7. Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
  8. We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
  9. As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
  10. Please mark the items as defective returns and not for sale and declare a low nominal value.

 

Refund

After purchase that product will not be refundable. But in some cases  like manufacturing defect or damage, wrong product, just email us at  info@pitambaristore.com  or call us at 9721333376, 7800666676 with your order no. and product details.

Please note that a refund will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.

After we receive the product back at our warehouse we will initiate the refund of your money within 3 business days. The money will be credited back to you as per your bank guidelines.


Cancel an Order

After you have made the payment we will try to send the product/s to you as soon as possible. If courier service is available, then we will do the job immediately. So, if you want to cancel your order then email us at info@pitambaristore.com  or call us at 9721333376, 7800666676 as soon as possible, otherwise we have nothing to do. 

If your Order is eligible for cancellation and is cancelled, you will receive the total amount paid by you less cancellation charges of 7%. The balance amount shall be refunded in the same mode as your mode of payment i.e. if you paid by a credit card, the money will be refunded to the same credit card. The refund shall take 7 to 10 working days to process depending on our payment gateway.


Availability of products

We bring our customers only the latest and most exclusive products, which is why our customers love us. In fact most of our handloom products take 15-20 days to make one piece and the production of these unique-- one of a kind pieces, is limited due to various reasons. Though we continuously aim at delivering the chosen products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions. We also offer a compensation by way of store credit depending upon the order value and delay in communication.


 

 

Contact us

Address

SHOP NO.B 37-RATHYATRA ROAD MAHMOORGANJ VARANASI-221010 BESIDE SHAHPURI HEIGHTS COMPLEX

Telephone : 9721333376, 7800666676

E-mail : info@pitambaristore.com

Newsletter

Register to our newsletter and get special deals you will not find anyplace else directly to your mailbox!

Contact us

Copyright 2017. All right reserved
Design by Agile Soft